Privacy Policy

1. Introduction

Aster Decorz (“we,” “our,” or “us”) operates asterdecorz.com. We are committed to safeguarding the privacy and personal data of our website visitors and customers across India. This Privacy Policy outlines what information we collect, how we process it, and your legal rights in accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and applicable advertising standards.

2. Information We Collect

When you browse our catalogue, register an account, or make an order, we collect:

• Contact & Identity Data: Full name, delivery address, postal PIN code, contact phone number, and email address.
• Order & Transaction Data: Items purchased, billing amount, delivery preference, and payment transaction IDs generated by our authorized payment gateway.
• Technical & Device Data: IP address, browser type, device type, operating system, and anonymous interaction metrics collected via cookies.

3. Payment Information Security

All customer transactions on Aster Decorz are strictly processed through Razorpay, an authorized, PCI-DSS Level 1 certified payment gateway. We never store or have access to your full credit/debit card numbers, CVVs, net banking credentials, or UPI PINs. All financial transactions are encrypted end-to-end using TLS 1.3 encryption.

4. How We Use Your Data

We process your data exclusively for legitimate commercial purposes:

• Processing, packaging, and dispatching botanical decor and artificial plant orders.
• Providing real-time order tracking and dispatch notifications via SMS or WhatsApp.
• Customer service assistance, returns, and delivery issue resolution.
• Website security, prevention of fraudulent chargebacks, and spam protection.
• Measuring website performance and conversion analytics via anonymized tracking (Google Analytics and Meta Pixel) to improve customer browsing experience.

5. Advertising & Analytics Cookies (Meta & Google)

We use first-party and authorized third-party cookies (such as Google Analytics and Meta Pixel) to measure ad performance and deliver relevant botanical collections to interested audiences. These tools record anonymized event interactions (such as viewing a product or completing checkout) without exposing unencrypted personal records to advertisers. You can manage or block cookies through your browser settings at any time.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. We share data only with essential operational partners:

• Logistics Partners: Courier services for the physical delivery of your order.
• Payment Processors: Razorpay for verifying secure payments.
• Cloud & Hosting Infrastructure: Cloudflare and Supabase for fast, secure database operations and global asset caching.

7. Your Rights & Data Deletion

Under Indian law, you have the right to request access to the personal data we hold about you, request corrections, or request deletion of your account and personal records. To exercise your data rights, contact our Privacy Desk at admin@asterdecorz.com.