Support

Frequently asked questions

Materials, sizes, upkeep, delivery and returns. If your question is not here, email admin@asterdecorz.com.

The pieces

Are these real plants?: No — everything in the catalogue is artificial, and that is the point. Pieces are built from hand-dyed silk, matte polymer veining and UV-stable pigment on stoneware or fluted ceramic pots. They give the texture and presence of botanicals with zero watering, zero light requirements and zero pruning.
Does every piece come with a pot?: Yes. Every item ships already potted and already arranged — nothing to trim, no vase to find. The specific planter varies by piece, from a white fluted ceramic to a footed bonsai pot, and is named on each product page as part of what ships.
How tall are they?: Between 18 cm and 29 cm across the catalogue, with the exact height and canopy width listed on every product page. These are tabletop, shelf and console pieces rather than floor-standing trees — worth checking against your space before ordering.
How do I clean them?: Wipe the foliage with a soft dry cloth, or dust with a soft brush twice a year. No water, no spray and no polish. Dusting is the whole of the upkeep.
Can I put them outdoors?: They are finished exclusively for indoor spaces. Sustained direct harsh sun will fade any artificial foliage over time, so a shaded or covered balcony is recommended over an open terrace.
Will they look right in a dark room or a windowless office?: Yes — light is irrelevant to artificial foliage, which is the main reason to choose it. Windowless bathrooms, interior corners, meeting rooms and desks under artificial light all work equally well.

Ordering & delivery

What does delivery cost?: ₹60 for standard delivery (5–7 working days) and ₹699 for express. Standard delivery is free on orders over ₹5,000; express is charged whatever the order value. Full detail on the shipping page.
Is GST included in the price shown?: Yes. All product prices displayed on the site are inclusive of 18% GST (MRP). There are no surprise tax markups added at checkout — the selling price already covers statutory taxes.
How can I pay?: UPI (PhonePe, Google Pay, Paytm), credit and debit cards, and net banking — all handled by Razorpay. Card details are entered on Razorpay's own secure form and never reach this site. Payment is online only; there is no cash-on-delivery option.
Can I return something?: Yes, within 6 days of delivery, in the original crate and packaging. Email admin@asterdecorz.com with your order number and photos to start a return. Once received and inspected, refunds are credited within 5–7 business days to your original payment method.
Can I cancel an order?: No. We do not accept cancellations once an order is placed and confirmed, as orders are immediately sent to our warehouse for packaging and prompt dispatch.
Where is my order?: Order status sits in your orders once you are signed in. If something looks wrong there, email us with the order number.