Support
Frequently asked questions
Materials, sizes, upkeep, delivery and returns. If your question is not here, email hello@asterdecorz.com.
The pieces
- Are these real plants?
- No — everything in the catalogue is artificial, and that is the point. Pieces are built from hand-dyed silk, matte polymer veining and UV-stable pigment on stoneware or ceramic pots. They need no light and no water, which is what makes them work in the places real plants fail.
- Does every piece come with a pot?
- Yes. Every item ships already potted and already arranged — nothing to trim, no vase to find. The specific planter varies by piece, from a white fluted ceramic to a footed bonsai pot, and is named on each product page as part of what ships.
- How tall are they?
- Between 18 cm and 29 cm across the catalogue, with the exact height and canopy width listed on every product page. These are tabletop, shelf and console pieces rather than floor-standing trees — worth checking against your space before ordering.
- How do I clean them?
- Wipe the foliage with a soft dry cloth, or dust with a soft brush twice a year. No water, no spray and no polish. Dusting is the whole of the upkeep.
- Can I put them outdoors?
- They are finished for indoor use. Sustained direct sun will fade any artificial foliage over time, so a covered balcony is the outer limit rather than an open terrace — and the 10-year colour guarantee assumes indoor use.
- Will they look right in a dark room or a windowless office?
- Yes — light is irrelevant to artificial foliage, which is the main reason to choose it. Windowless bathrooms, interior corners, meeting rooms and desks under artificial light all work equally well.
Ordering & delivery
- What does delivery cost?
- ₹499 for standard delivery (5–7 working days) and ₹699 for express. Standard delivery is free on orders over ₹5,000; express is charged whatever the order value. Full detail on the shipping page.
- Is GST included in the price shown?
- No. Prices on the site are exclusive of GST. 18% is calculated on the order value after any discount and shown as its own line in the order summary, so the total you confirm at checkout is the total charged.
- How can I pay?
- UPI (PhonePe, Google Pay, Paytm), credit and debit cards, and net banking — all handled by Razorpay. Card details are entered on Razorpay's own secure form and never reach this site. Payment is online only; there is no cash-on-delivery option.
- Can I return something?
- Yes, within 30 days of delivery, in the original crate and packaging. Email hello@asterdecorz.com with your order number to start one. Orders that have not yet been dispatched can be cancelled outright from your account.
- Where is my order?
- Order status sits in your orders once you are signed in. If something looks wrong there, email us with the order number.